Thursday, August 13, 2015

Forbes.com: Most popular stories, 8-13-15 12:32PM PDT

8-13-15 12:32PM PDT

Leadership presence is not just relevant for politicians during debates. The underlying principles are crucial for anyone with aspirations for promotion to senior management – or for existing executives who wants to increase their influence and impact. 
The simple, straightforward, easy-to-follow, systematic and scalable approach to develop a social strategy and program. 
Customer experience truth-teller Augie Ray says customer experience is an attitude, not a process. Customer experience is, "sure we can do that for you!" It's "I'm so sorry for your frustration, let's fix it." If this customer-minded company were a person, it would be the most knowledgeable people-pleaser you've ever [...] 
More Americans plan to rely on the government program, but they aren’t confident of its future and know little about its condition. 
You can buy switchblades and vaporizers on Massdrop, a site focused on channeling Internet communities into an online retailing experience. 
Wisconsin Gov. Scott Walker has approved a new arena deal for the Milwaukee Bucks despite the state having more pressing needs. AFP PHOTO / MANDEL NGAN (Photo credit should read MANDEL NGAN/AFP/Getty Images) Though Wisconsin Gov. Scott Walker has already signed a bill that calls for $250 million of taxpayer money [...] 
In his blog post Monday announcing the surprise restructuring of Google into a conglomerate called Alphabet, Larry Page said this about Sundar Pichai, 43, the eleven-year Googler who will replace Page as Google’s CEO: “Sundar has been saying the things I would have said (and sometimes better!) for quite some [...] 
What does it feel like being the CEO of a startup? This question was originally answered on Quora by Kyle Stalzer. 
For the first time in more than 50 years, the CDC reported that more than 90% of Americans have health insurance. 

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